Contact us

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Contact

Business Details

Business Name: Eldrane
📧 Email: info@eldrane.com
📞 Phone Number: +61 2 9191 7416
🏢 Business Address: 15 Roxburgh Street, Kenmore QLD 4069, Australia

🕒 Customer Service Hours (AEST):
Monday to Friday: 8:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 5:00 PM

We respond to all customer inquiries promptly.

Purpose of Contact

Our customer service team is here to assist you with the following:

  • Questions about orders (tracking, status, or modifications)

  • Detailed product information and personalized recommendations

  • Handling and resolving complaints or feedback

  • Support with returns and exchanges

  • General inquiries about Eldrane products or services

Preferred Contact Methods

Phone Support:
Call us at +61 2 9191 7416 for quick assistance during business hours.

Email Support:
For questions about your order, returns, or general feedback, email us at info@eldrane.com or use the contact form on our website.
We strive to respond to all inquiries as quickly as possible.

Privacy and Data Processing

We value and protect your privacy.
All personal data shared with our customer service team is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Your information is used solely to provide support, resolve issues, and improve your experience with our store.
We do not sell or share personal data with third parties without your consent.

Terms and Conditions

By contacting our customer service team, you agree to our Terms of Service and Privacy Policy, which govern the processing and use of your information.

Customer Service Commitment

We are committed to providing timely, courteous, and effective service to ensure your satisfaction.
Our team works diligently to assist with every inquiry and resolve all issues in a professional and transparent manner.

Limitations

While we strive to resolve all matters internally, some issues may require coordination with external partners (e.g., shipping carriers or logistics providers).
For delivery-related concerns, we collaborate with trusted Australian courier services to ensure prompt resolution.

Policy Updates

This Contact Policy may be updated periodically to reflect changes in our operations or legal requirements.
Any significant updates will be communicated via email or published directly on our website.