Shipping policy

At Eldrane, we aim to provide you with a seamless and efficient shopping experience through our straightforward shipping policy.
We are pleased to offer free shipping on all orders within Australia, regardless of order size or value.
Below, you’ll find the details of our shipping process:

Processing Time

Orders are typically processed within 1 to 2 business days.
During this time, we carefully prepare your items for shipment to ensure they are securely and safely packaged.

Shipping and Transit Time

Once shipped, orders typically arrive within 7 to 12 business days across Australia.
Delivery times may vary depending on your location and local carrier operations.

Estimated Total Delivery Time

  • Total delivery time: 8–14 business days
    (1–2 business days for processing + 7–12 business days for shipping)

  • Cut-off time for orders: Orders placed after 5:00 PM AEST will be processed on the next business day.

Shipping Costs

Free Shipping:
We offer free standard shipping on all orders within Australia.
There are no minimum purchase requirements or hidden fees.

All transactions are processed in Australian Dollars (AUD).

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment.
This allows you to monitor your package and know exactly when to expect delivery.

Shipping Carriers

We work with reputable carriers to ensure reliable delivery across Australia:

  • Australia Post - Parcel Post, Express Post, or Standard Parcel (primary carrier for most orders)
  • StarTrack - alternative for select shipments and metro deliveries (Australia Post Group)
  • Aramex (formerly Fastway) - alternative for select Australian regions
  • CouriersPlease - alternative for metro and regional deliveries
  • International courier partners (DHL eCommerce and third-party logistics) - for orders fulfilled from international supplier warehouses

The specific carrier assigned to your order depends on the destination state, package weight, and origin warehouse. Your shipping confirmation email will include the carrier name and a tracking link so you know exactly who is delivering your package.

Shipping Restrictions

At this time, Eldrane ships only to addresses within Australia.
International shipping is currently not available.
We do not deliver to PO Boxes, parcel lockers, or military addresses.

Delivery Issues

If you experience any issues with your delivery, such as delays, lost packages, or damaged items, please contact our customer service team immediately at info@eldrane.com
We are here to assist you and ensure that your order arrives safely and on time.

Customer Service

Business Name: Eldrane
📞 Phone Number: +61 2 8880 5805
📧 Email: info@eldrane.com
📍 Address: 6/50 Miller Street, North Sydney NSW 2060

🕒 Customer Service Hours (AEST):
Monday to Friday: 8:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 5:00 PM

We respond to all inquiries within 24 hours on business days.

Thank you for shopping with Eldrane 💛
We value your trust and strive to provide you with the best shopping experience possible.
Enjoy our fast and free Australian delivery — every time you shop with us!