Privacy policy

Respect for Your Privacy

At Eldrane, we respect your privacy. Your email address is safe with us and will never be sold or rented to third parties without your consent.
We collect, store, and use your personal information solely to tailor content, services, and advertisements to your preferences and interests.

Purchasing Goods

Payment:
When purchasing through Eldrane, you must provide payment details such as your credit card information.
You confirm that this information is accurate and that you are authorized to use this payment method.
You are responsible for any taxes associated with your purchase.

All transactions are processed in Australian Dollars (AUD).
Any currency conversion fees or costs are the responsibility of the customer.

Loss and Cancellation:
The risk of loss of goods passes to you once they are handed over to the shipping carrier.
We reserve the right to cancel any order for any reason.

Protecting Your Data

Eldrane is committed to protecting your privacy.
We never share customer data with third parties without your consent.
Your information is used to process your requests, personalize your future purchases, improve our services, and communicate with you.
Your experience is continuously enhanced through the use of this data.

This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), ensuring your rights to access, correct, or delete your personal information.

The use of our website is governed by this Privacy Policy and our Terms of Use.
All information provided remains private and secure.
We collect only the necessary information and only with your explicit consent.
You may review this information at any time, although administrative fees may apply.

Collected Information

We collect personally identifiable information (PII) when you register or respond to specific requests.
We may also capture your IP address to diagnose server issues and manage the website.
Additionally, we may request your email address for various reasons, including the purchase of vouchers, which may require additional information such as your name, address, date of birth, and payment details.

Use and Sharing of Information

All personal data is stored in accordance with Australian privacy and data protection laws.
We use this information to provide you with details about Eldrane, for marketing purposes, and to offer customized services.

Your PII is not sold or shared with third parties, except for fraud prevention and compliance purposes.
We ensure that all agents and subcontractors adhere to strict confidentiality agreements and comply with applicable data protection laws.

We reserve the right to disclose your information to:

  • (a) comply with legal requirements;

  • (b) respond to government or regulatory requests;

  • (c) follow legal proceedings;

  • (d) protect our rights or those of the website's users.

Any transfer of data outside Australia is done in accordance with Australian Privacy Principles (APP 8), ensuring adequate data protection standards.
By providing your PII, you consent to these transfers and the usage described in this policy.

Cookies

We use cookies to store information on your computer and enhance your experience on our website.
You can adjust your browser settings to disable cookies, although this may affect website functionality.
Cookies are used in accordance with Australian data protection and cookie regulations.

Emails

We may send you emails for various reasons, such as service reminders, order updates, newsletters, or promotional offers.
You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Spam Act 2003 Compliance

In addition to the email handling described above, Eldrane complies with Australia's Spam Act 2003 for all commercial electronic messages. This includes:

Consent: We only send commercial electronic messages to recipients who have provided express consent (e.g., signing up for our newsletter at checkout) or implied consent (e.g., existing customer relationship within the past 2 years per Spam Act 2003 definitions).

Sender Identification: Every marketing email clearly identifies Eldrane as the sender, including our business name, contact information (info@eldrane.com / +61 2 8880 5805), and physical address (6/50 Miller Street, North Sydney NSW 2060).

Unsubscribe Mechanism: Every marketing email includes a clearly visible "unsubscribe" link. We process opt-out requests within 5 business days as required by the Spam Act 2003. You may also opt out by contacting us directly at info@eldrane.com or by phone at +61 2 8880 5805.

The Spam Act 2003 is enforced by the Australian Communications and Media Authority (ACMA). If you believe Eldrane has violated the Spam Act, you may report it to ACMA at www.acma.gov.au.

International Visitors and Visitor Rights

Eldrane is an Australian e-commerce store serving customers within Australia exclusively. Our website is accessible globally for browsing, but checkout and shipping are restricted to Australian addresses only.

However, we collect website analytics and cookies from all visitors regardless of location. We honor data subject rights for international visitors who interact with our website:

For European Union / EEA visitors (GDPR): You have the right to access, correct, delete, restrict, or port your data, and to withdraw consent at any time. Contact us at info@eldrane.com - we respond within 30 days as required by Article 12 of the General Data Protection Regulation.

For California residents (CCPA / CPRA): You have the right to know what personal data we collect, request deletion, opt out of sale of personal data (Eldrane does not sell personal data under any circumstances), and non-discrimination for exercising these rights. Contact us at info@eldrane.com - we respond within 45 days.

Australian Privacy Principles (APP) Compliance

As an Australian business, Eldrane complies with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APP) as governed by the Office of the Australian Information Commissioner (OAIC).

Under the Notifiable Data Breaches (NDB) scheme, in the event of a data breach involving your personal information that is likely to result in serious harm, we will:

  • Notify the OAIC as soon as practicable
  • Notify affected individuals with details of the breach and remediation steps
  • Maintain breach records for a minimum of 24 months

If you believe Eldrane has breached the Australian Privacy Principles, you may lodge a complaint with us first at info@eldrane.com, or directly with the OAIC at www.oaic.gov.au.

Personalized Advertising

We use third-party advertising platforms - primarily Google Ads and Meta/Facebook - to deliver personalized advertisements to Australian audiences based on browsing behavior on our website. These platforms use cookies and tracking pixels to understand visitor interests.

You can opt out of personalized advertising at any time:

  • Google Ads: adssettings.google.com
  • Meta/Facebook: Settings → Ads Preferences in your Facebook account
  • Browser-level: enable "Do Not Track" or use ad-blocking browser extensions
  • Cookie preferences: adjust through your browser settings

Opting out does not stop you from seeing ads - they just will not be tailored to your interests. We do not sell personal data to advertising platforms; sharing is limited to non-identifying behavioral signals required for ad delivery.

Data Retention Period

We retain your personal data only as long as necessary for the purposes described in this policy and as required by Australian law:

  • Customer order data (orders, transactions, invoices): 7 years as required by Australian Taxation Office (ATO) record-keeping rules
  • Account and profile data: lifetime of account plus 3 years after closure (fraud prevention and dispute resolution)
  • Marketing and analytics data: until you unsubscribe plus 12 months for opt-out compliance (Spam Act 2003)
  • Customer service correspondence: 2 years from last contact
  • Data breach incident records: 24 months minimum (Privacy Act 1988 NDB scheme)

After the applicable retention period, your data is securely deleted or anonymized. You may request earlier deletion at any time by contacting us at info@eldrane.com - we will comply unless retention is legally required (e.g., active tax records).

Security and Storage

Your personal information is securely stored and handled in compliance with the Privacy Act 1988 (Cth) and industry best practices.
Despite our robust security measures, we cannot guarantee complete security during internet transmission.
We continuously review and update our systems to protect against unauthorized access or disclosure.

Transfer in Case of Business Changes

In the event of a sale, merger, or restructuring of Eldrane, your data may be transferred to involved third parties, in accordance with the Privacy Act 1988 (Cth) and other applicable regulations.

Customer Service

For questions, requests, or to access your personal data, please contact us at the details below.

Policy Changes

This policy forms part of the Terms of Use for our website.
We may amend it at any time, effective immediately upon publication on the website.
By continuing to use the website, you accept these changes.
If you disagree, please discontinue using the website.

Copyright on Eldrane Services

The use of Eldrane services is permitted exclusively for business transactions with us.
Unauthorized use of our services or content is prohibited.
Our trademarks, designs, and content are protected under Australian copyright laws.

Contact Information

Business Name: Eldrane
📞 Phone Number: +61 2 8880 5805
📧 Email: info@eldrane.com
📍 Address: 6/50 Miller Street, North Sydney NSW 2060

🕒 Customer Service Hours (AEST):
Monday to Friday: 8:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 5:00 PM

We respond to all inquiries within 24 hours on business days.