Privacy policy

Respect for Your Privacy

At Eldrane, we respect your privacy. Your email address is safe with us and will never be sold or rented to third parties without your consent.
We collect, store, and use your personal information solely to tailor content, services, and advertisements to your preferences and interests.

Purchasing Goods

Payment:
When purchasing through Eldrane, you must provide payment details such as your credit card information.
You confirm that this information is accurate and that you are authorized to use this payment method.
You are responsible for any taxes associated with your purchase.

All transactions are processed in Australian Dollars (AUD).
Any currency conversion fees or costs are the responsibility of the customer.

Loss and Cancellation:
The risk of loss of goods passes to you once they are handed over to the shipping carrier.
We reserve the right to cancel any order for any reason.

Protecting Your Data

Eldrane is committed to protecting your privacy.
We never share customer data with third parties without your consent.
Your information is used to process your requests, personalize your future purchases, improve our services, and communicate with you.
Your experience is continuously enhanced through the use of this data.

This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), ensuring your rights to access, correct, or delete your personal information.

The use of our website is governed by this Privacy Policy and our Terms of Use.
All information provided remains private and secure.
We collect only the necessary information and only with your explicit consent.
You may review this information at any time, although administrative fees may apply.

Collected Information

We collect personally identifiable information (PII) when you register or respond to specific requests.
We may also capture your IP address to diagnose server issues and manage the website.
Additionally, we may request your email address for various reasons, including the purchase of vouchers, which may require additional information such as your name, address, date of birth, and payment details.

Use and Sharing of Information

All personal data is stored in accordance with Australian privacy and data protection laws.
We use this information to provide you with details about Eldrane, for marketing purposes, and to offer customized services.

Your PII is not sold or shared with third parties, except for fraud prevention and compliance purposes.
We ensure that all agents and subcontractors adhere to strict confidentiality agreements and comply with applicable data protection laws.

We reserve the right to disclose your information to:

  • (a) comply with legal requirements;

  • (b) respond to government or regulatory requests;

  • (c) follow legal proceedings;

  • (d) protect our rights or those of the website's users.

Any transfer of data outside Australia is done in accordance with Australian Privacy Principles (APP 8), ensuring adequate data protection standards.
By providing your PII, you consent to these transfers and the usage described in this policy.

Cookies

We use cookies to store information on your computer and enhance your experience on our website.
You can adjust your browser settings to disable cookies, although this may affect website functionality.
Cookies are used in accordance with Australian data protection and cookie regulations.

Emails

We may send you emails for various reasons, such as service reminders, order updates, newsletters, or promotional offers.
You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Security and Storage

Your personal information is securely stored and handled in compliance with the Privacy Act 1988 (Cth) and industry best practices.
Despite our robust security measures, we cannot guarantee complete security during internet transmission.
We continuously review and update our systems to protect against unauthorized access or disclosure.

Transfer in Case of Business Changes

In the event of a sale, merger, or restructuring of Eldrane, your data may be transferred to involved third parties, in accordance with the Privacy Act 1988 (Cth) and other applicable regulations.

Customer Service

For questions, requests, or to access your personal data, please contact us at the details below.

Policy Changes

This policy forms part of the Terms of Use for our website.
We may amend it at any time, effective immediately upon publication on the website.
By continuing to use the website, you accept these changes.
If you disagree, please discontinue using the website.

Copyright on Eldrane Services

The use of Eldrane services is permitted exclusively for business transactions with us.
Unauthorized use of our services or content is prohibited.
Our trademarks, designs, and content are protected under Australian copyright laws.

Contact Information

Business Name: Eldrane
📞 Phone Number: +61 2 9191 7416
📧 Email: info@eldrane.com
📍 Address: 6/50 Miller Street, North Sydney NSW 2060

🕒 Customer Service Hours (AEST):
Monday to Friday: 8:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 5:00 PM

We respond to all inquiries promptly.