Frequently Asked Questions (FAQ)

1. How can I place an order?

Placing an order on Eldrane is simple:
Browse our collection, select the item you want, and click “Add to Cart.”
When you’re ready to purchase, proceed to Checkout, fill in your shipping details, and complete your order securely online.
You’ll receive a confirmation email once your purchase is complete.

2. What payment methods do you accept?

We accept the following secure payment methods:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • Apple Pay

All transactions are processed securely in Australian Dollars (AUD) using 128-bit SSL encryption for your protection.

3. How much is shipping, and how long does it take?

We offer free shipping across Australia on all orders.
Orders are typically processed within 1–2 business days and delivered within 7–12 business days, depending on your location.

You’ll receive an email with your tracking number once your order has been shipped.

Total delivery time: approximately 8–14 business days.

4. How can I track my order?

You can track your order using the Track Your Order page on our website.
Simply enter your order number and email address to view your shipment’s current status.

Alternatively, you can use the tracking link provided in your shipping confirmation email.

5. Can I return a product?

Yes, we accept returns within 30 days of delivery, as long as the item is unused, undamaged, and in its original packaging.

  • Return shipping costs: Covered by the customer, unless the product is defective, damaged, or incorrect.

  • For defective or damaged items, we will reimburse the return shipping cost once approved.

For full details, please visit our [Return and Refund Policy] page.

6. Is my payment information secure?

Absolutely.
All payments are processed through secure 128-bit SSL encryption, ensuring that your payment details are safe.
We do not store or access your credit card information — it is transmitted securely to our payment processor.

7. Do you ship internationally?

Currently, we ship only within Australia, but we plan to expand internationally in the future.
Follow us on social media or subscribe to our newsletter to stay updated on international shipping availability.

8. How can I contact customer service?

If you have any questions or need assistance, please reach out to our friendly customer support team:

📞 Phone Number: +61 2 9191 7416
📧 Email: info@eldrane.com

🕒 Customer Service Hours (AEST):
Monday to Friday: 8:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 5:00 PM

We aim to respond to all inquiries promptly.